Professional Summary
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Three years of desktop infrastructure and system administration experience.
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Knowledgeable in the use of multiple operating systems, including Windows, Andriod, MacOS and iOS.
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Experienced in identifying, troubleshooting and providing technical solutions to the University of Guelph staff and students.
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Deployed over 50 operating system images for clients at the University of Guelph using systems management software.
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Proficient at using SCCM, LDAP, Active Directory, Microsoft Suite and issue tracking systems.
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Created technical documents and knowledge bases for diverse audiences.
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Detailed and motivated worker with eagerness to work.
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Worked independently in fast paced environments.
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Trained in information security principles and best practices.
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Ability to obtain Professional Engineering license.
Work experience
University of Waterloo, Civil and Environmental Engineering
IT Technician Nov. 2020- Present
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Manage interviewing and hiring of co-op students
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Maintain University assets such as computers, phones, servers and lab equipment
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Plan and procure equipment based on life cycle analysis
University of Guelph, Computing and Communications Services
IT Consultant 2017- 2020
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Identify and troubleshoot technological issues through phone, email and in person.
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Provided client support on systems available through the University of Guelph.
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Addressed and documented issues with university accounts, products and networking.
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Created ticketing templates for team members to use.
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Created a knowledge base for University of Guelph staff and students.
University of Guelph, Computing and Communications Services
IT Support Technician Sept. 2019 - Jan. 2020
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Managed and imaged computer systems through SCCM.
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Managed client's computer access through Active Directory and LDAP.
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Provided on-site support that includes computers, phones and printer setups and hardware replacement when necessary.
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Provided software support to clients that includes program updates, license issues, bugs, malware and installations.
University of Guelph, Computing and Communications Services
Web Content Editor May 2018 - Sept. 2018
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Migrated University owned websites from Drupal 7 to Drupal 8.
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Audited University owned websites for AODA standards and WCAG compliance.
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Coded in HTML, Bootstrap 4 and CSS languages.
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Worked closely with clients to ensure satisfaction in the website built.
Education
Conrad School of Entrepreneurship
Masters of Business, Entrepreneurship and Technology
University of Guelph 2020
Bachelor of Engineering
Honors Mechanical Engineering
Skills
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Microsoft Office Suite
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Solidworks
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AutoCAD
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PLC Programming
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Robotics Programming
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CRM Platforms
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Active DIrectory
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LDAP
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SCCM
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RDP
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VPN
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Adobe Creative Cloud Suite
Languages
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HTML
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CSS
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Drupal
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C/C++/C#
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Bootstrap 4
Projects and Awards
University of Guelph - School of Engineering
Engineering Design IV 2020
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Designing and building a prototype machine vision sorting device for Product City Co. Ltd.
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Project involves integrating PLC, motors, sensors, processor and HMI.
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Responsible for time, resource and skill management for the team and is the primary contact between the company and the group.
University of Guelph - School of Engineering
Machine Design 2017
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Designed and manufactured a variable-speed automatic stirring machine, largely composed of 3D printed materials.
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Project was selected to be showcased at the School of Engineering complex.
University of Guelph - School of Engineering
Engineering Design II 2016
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Designed and 3D printed a rubber band powered toy car that could be disassembled and fit into a large Kinder Surprise egg.
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Project placed in the top 5 projects of the semester and was selected to be displayed at the School of Engineering.